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ACCESSIBLE CUSTOMER SERVICE PLAN

Orangeville Precast is committed to excellence in serving all customers including people with disabilities.

Assistive devices: Not currently applicable however should we provide assistive devices in the future we will provide training on their use to all staff.

Communication: We will communicate with people with disabilities in ways that take into account their disability.

Service Animals: We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons: A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises with no charge.

Notice of temporary disruption: In the event of a planned or unexpected disruption to services or facilities for customers with disabilities such as our on grade entrance or disabled washroom, Orangeville Precast will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. This notice will be posted at the front entrance and at the work location.

Training: Orangeville Precast will provide training to all staff at orientation. Further training will be provided should we make changes to our plan. Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
• Orangeville Precast’s plan related to the customer service standard.
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
• What to do if a person with a disability is having difficulty in accessing our goods and services.

Feedback Process: Person’s with disabilities who wish to provide feedback on the way Orangeville Precast provides goods and services to people with disabilities may speak to the General Manager or email info@greybrucebrick.ca. All feedback concerning this policy including complaints are to be directed to the General Manager.

Customers can expect to hear back on their concerns within 48 hours.

Modifications to this or other policies: Any policy of Orangeville Precast that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.